Democratization of Black Box UX
Complaint to West Bengal State Consumer Disputes Redressal Commission
from: ratul aich <ratulaich@gmail.com>to:confo-pn-wb@nic.in, wb-sforum@nic.in, ncdrc@nic.in
cc: InsuranceRegulatoryandDevelopmentAuthority HeadOffice <irda@irdai.gov.in>, krishan.ghei@tatacommunications.com, rajeshranjan@microsoft.com, simpli.egov@netmagicsolutions.com, vikram.rathore@airtel.com, kaushal.vedant@wwindia.com, csp@railtelindia.com, angiah.santhanaswamy@oracle.com, sanchit@esds.co.in, pratikmehta@google.com, pmanocha@in.ibm.com, iyer.ananthakrishnan@ril.com, tender@cyfuture.com, datacenter@itiltd.co.in, kamal.singh@bsnl.co.in, pankagup@amazon.com, grievance@hdfcergo.com, geo@pidatacenters.com, egov@ctrls.in, anita@cafemutual.com, nishant@cafemutual.com, gicouncil@gicouncil.in, team@ondc.org, sushant.dubey@sifycorp.com, birakayn@amazon.com, confo-rh-wb@gov.in, dr.ncdrc@gov.in, gro@hdfcergo.com, support@digitallocker.gov.in, Prof Arul Selvan IGNOU MAJMCOL <ksarul@ignou.ac.in>, “Dr. Amit Kumar Assistant Professor” <amitkumar@ignou.ac.in>, Ms Padmini Jain Assistant Professor MAJMC Coordinator IGNOU <padminijain@ignou.ac.in>, “Dr. Shikha Rai Associate Professor MAJMC Coordinator IGNOU” <shikharai@ignou.ac.in>, Shalmoli Mitra <shalmoli.mitra1@onlinelegalindia.com>, Online Legal India <info@onlinelegalindia.com>, google.marketing@tcs.com, googlecloud@accenture.com, lavanya.c@quantiphi.com, googlesales@sada.com, genevieve.chamard@capgemini.com
date: Jun 24, 2024, 11:41 AM
subject:Re: Complaining to WB SCDRC for disregarding DCDRC bench time, presence, and effort by OP HDFC ERGO
mailed-by: gmail.com
Registered Post Number RW780882323IN
To,
The President,
West Bengal State Consumer Dispute Redressal Commission,
Kreta Suraksha Bhawan,
3rd Floor,
11 A, Mirza Ghalib Street,
Kolkata — 700087.
Hon’ble President West Bengal State Consumer Dispute Redressal Commission,
Against the order dated 12 June 2024 (https://photos.app.goo.gl/mDorhuEcSaRLc3Bw7) (Order Copy Attached) by the District Consumer Dispute Redressal Commission, Barasat, North 24 Parganas, the complainant Ratul Aich is filing a formal complaint to the West Bengal State Consumer Dispute Redressal Commission concerning the case CC/353/2022. The complainant will subsequently file an appeal after consulting his advocate.
I’d begin with a brief note to draw your attention towards the significance of the lawsuit CC/353/2022.
Lawsuit CC/353/2022 will democratize the Black Box User Experience (UX).
The lawsuit CC/353/2022 is an attempt to draw the attention of the Tech-Ecosystem’s Stakeholders to Democratize Black-Box User Experience (UX) by revisiting the ways communication systems, and information technology (digital technology) have been primitively engineered. The term Black-Box UX has been taken from Black Box Testing.
Black box testing is a software testing method that examines an application’s functionality without looking at its internal workings. Testers provide input to the system and observe the output. The name “black box” comes from the idea that the internal workings are hidden from the tester’s view.
This case will add to the developmental research in information technology and developmental research in communication science related to the democratization of Black Box AI.
The democratization of black box technology and black box AI is critical for technologists and engineers to understand the biases in AI systems.
The democratization of Black Box UX is a perceptual paradigm shift that will empower the end users (public), as assisted by Artificial General Intelligence and AI prompt engineering. Now the users can peek inside the technology systems to scrutinize the discrepancies and biases of the technology systems to take legal actions. Therefore it’ll impact sovereignty by judicial ascendancy and apposite policy drafting.
Prominent technologists and influencers have talked about this matter on social media for some time. Youtube Link of JACK DORSEY: WE ARE BEING PROGRAMMED BY BLACK BOX ALGORITHMS.
Make Technology Great Again!
Get the End User and Judiciary involved.
Find the complaint in earlier email below.
Regards,
Ratul Aich
UX Principal Consultant
BSc Visual Communication
+919738106837
ratulaich@gmail.com
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from: ratul aich <ratulaich@gmail.com>
to: confo-pn-wb@nic.in, wb-sforum@nic.in, ncdrc@nic.in
cc: InsuranceRegulatoryandDevelopmentAuthority HeadOffice <irda@irdai.gov.in>, krishan.ghei@tatacommunications.com, rajeshranjan@microsoft.com, simpli.egov@netmagicsolutions.com, vikram.rathore@airtel.com, kaushal.vedant@wwindia.com, csp@railtelindia.com, angiah.santhanaswamy@oracle.com, sanchit@esds.co.in, pratikmehta@google.com, pmanocha@in.ibm.com, iyer.ananthakrishnan@ril.com, tender@cyfuture.com, datacenter@itiltd.co.in, kamal.singh@bsnl.co.in, pankagup@amazon.com, grievance@hdfcergo.com, geo@pidatacenters.com, egov@ctrls.in, anita@cafemutual.com, nishant@cafemutual.com, gicouncil@gicouncil.in, team@ondc.org, sushant.dubey@sifycorp.com, birakayn@amazon.com, confo-rh-wb@gov.in, dr.ncdrc@gov.in, gro@hdfcergo.com, support@digitallocker.gov.in, Prof Arul Selvan IGNOU MAJMCOL <ksarul@ignou.ac.in>, “Dr. Amit Kumar Assistant Professor” <amitkumar@ignou.ac.in>, Ms Padmini Jain Assistant Professor MAJMC Coordinator IGNOU <padminijain@ignou.ac.in>, “Dr. Shikha Rai Associate Professor MAJMC Coordinator IGNOU” <shikharai@ignou.ac.in>, Shalmoli Mitra <shalmoli.mitra1@onlinelegalindia.com>, Online Legal India <info@onlinelegalindia.com>, google.marketing@tcs.com, googlecloud@accenture.com, lavanya.c@quantiphi.com, googlesales@sada.com, genevieve.chamard@capgemini.com
date: Jun 22, 2024, 9:06 PM
subject:Re: Complaining for disregarding DCDRC bench time, presence, and effort by OP HDFC ERGO
mailed-by: gmail.com
Hon’ble President West Bengal State Consumer Dispute Redressal Commission,
Against the order dated 12 June 2024 (https://photos.app.goo.gl/mDorhuEcSaRLc3Bw7), the complainant Ratul Aich is filing a formal complaint to the West Bengal State Consumer Dispute Redressal Commission with regard to the case CC/353/2022. The complainant will subsequently file an appeal after consulting his advocate.
In the ongoing case CC/353/2022, the official DCDRC order on 12 June 2024 for the put-up petition states ‘He raised series of allegations which bears no merit.’ The complainant believes that a futile order has been passed to cover up the main significant issue. The issue of the lost evidence document was due to poor coordination between the respondent HDFC ERGO head office and the on-floor advocate. The issue of asking the complainant by the court to give a second copy of the evidence document to the on-floor advocate, even though the evidence document was submitted to the court and served to the respondent 13 months back. It has been informed to the complainant by the registrar of DCDRC (North 24 Parganas, Barasat, West Bengal) in response to an RTI NCDRC/R/E/24/00040 (https://photos.app.goo.gl/VucFCvCSLEMfoCaR7) that on average the stipulated time to dispose off a CDRC lawsuit is within 3 months to 5 months. The prayer by the complainant was for mandatory digitization of legal document management by the respondent if it is a multinational company to regard the Judiciary and CDRC bench’s time, presence, and effort. The complainant being a Principal Consultant User Experience (UX) by profession dwells on similar matters (User, Consumer, Customer, Patient, Audience) consulting multinationals in UX Design in Information Technology projects. Therefore the complainant bears the professional knowledge of the subject matter as he recognized the opportunity in disguise, to transform a major aspect of the Judiciary and CDRC in the best interest of the Citizens of India by digitizing the legal document management. The complainant has all the reasons to believe that the order lacks a concrete statement to address the prayer directly and the wishy-washy order was passed to put the actual matter under the rug. Thus the complainant is filing a complaint with the West Bengal State Consumer Dispute Redressal Commission to review the overall case. This includes the delays, the discrepancies, and the at-scale investigation demanded by the complainant in the case CC/353/2022.
The complainant understands that indeed the matter is significant and requires grit to pronounce an anticipated order as it will greatly impact the overall landscape of the judiciary resulting in retaining the bench’s obeisance (time, effort, and presence) by all parties involved, in the best interest of the complainant, and overall motivation of the public.
I’d request the Hon’ble President West Bengal State Consumer Dispute Redressal Commission to ponder on the following statements concerning the CC/353/2022 litigation and orders.
- The deliberate or circumstantial delay in the litigation CC/353/2022 has put the CDRC, Consumer Affairs Ministry, and GoI in the dock, pertaining to the RTI NCDRC/R/E/24/00040 response by DCDRC, Barasat, North 24 Parganas.
- The matter has bloated into questioning the Will, capability, preparedness, and operations of CDRC, Ministry of Consumer Affairs, and GoI securing the future of the Citizen of India concerning the black-box technology ecosystem’s practices.
- The Will and capability of the CDRC, Ministry of Consumer Affairs, and GoI in investigating black-box tech-related lawsuits at scale is in question.
- The attitude of GoI in encouraging or discouraging the public (living in the tech-savvy society) from filing at-scale black-box tech-related exploitation through CDRC is in question.
The lawsuit is expected to bring in the investment in digitization of the Judiciary and Digital Forensic Investigation in India along with drawing the attention of the Public and Government of India towards the black-box digital and AI systems exploited for profiteering.
CC/353/2022 Details of the matter.
Judicial Investigation Friendly Digital Systems, Judibility.
https://rat9.medium.com/judicial-investigation-friendly-digital-systems-judibility-b121000a2280
No complaint against CC/354/2022. I’ll appear in the District Consumer Dispute Redressal Commission, Barasat, North 24 Parganas, on 04 July 2024 as per the order on 12 June 2024.
How effective is complaining to the Insurance Ombudsman and the Insurance Regulatory and Development Authority of India (IRDAI)?
https://rat9.medium.com/how-effective-is-complaining-to-the-insurance-ombudsman-and-the-insurance-regulatory-and-ba6f0f1f6b53
Regards,
Ratul Aich
M: +91 9738106837
Principal Consultant UX (User Experience)
BSc Visual Communication (Film, Media, Design, and Journalism)
https://www.linkedin.com/in/ratulaich
https://rat9.medium.com
https://quora.com/ratul-aich
https://x.com/rat9
https://Instagram.com/ratulaich
https://www.facebook.com/ratulaich
First in the series is Judicial Investigation Friendly Digital Systems, Judibility. (Link)
Previous in the series is Petition for Digitization of Legal Document Management. (Link)
Next in the series is, Humble Request to Publish DCDRC Public Announcements on Social Media. (Link)
