Complaint to DCDRC for Asking Resubmission of Documents CC-354-2022

6 min readJun 24, 2024

I appeared in the District Consumer Dispute Redressal Commission, Barasat, North 24 Parganas, on 6 May 2024. The HDFC ERGO on-floor advocate informed us of not finding the Brief Note of Argument (BNA) document for the case CC/354/2022. The BNA document was sent to HDFC ERGO head office by registered post (RW642070984IN) 10 months back on 24 June 2023 due to the absence of the on-floor advocate.

The DCDRC asked me to produce the documents and give a 2nd copy to the on-floor advocate. This felt like harassment and deliberately troubling to the plaintiff.

This is concerning CC/354/2022, I submitted the Brief Note of Argument (BNA) once again.

Later I sent an email complaint to the DCDRC for Digitization of Legal Document Management.

The Email Complaint here follows.

from: ratul aich <ratulaich@gmail.com>
to: confo-pn-wb@nic.in
cc: dr.ncdrc@gov.in, confo-rh-wb@gov.in, ncdrc@nic.in, team@ondc.org, support@digitallocker.gov.in, gicouncil@gicouncil.in, wb-sforum@nic.in
date: May 18, 2024, 11:38 PM
subject: Complaining for disregarding DCDRC bench time, presence, and effort by OP HDFC ERGO
mailed-by: gmail.com

Complaining to the Hon’ble President, DCDRC, Barasat, North 24 Parganas,

The last statement is for the Digilocker, ONDC, and the Bima Sugam legal, administrative, and executive teams.

Subject — Complaining for disregarding DCDRC bench time, presence, and effort by OP HDFC ERGO.

I’ve been asked to hand over (in person) the Evidence document of CC/353/2022 to the OP HDFC ERGO advocate once again on 6 May 2024 because it seems the Evidence Document sent 13 months back by registered post number RW579628005IN to the HDFC ERGO head office on 31 March 2023 can’t be located and isn’t handed over by HDFC ERGO Head office to the on floor advocate due to poor communication and coordination. The delivery report of RW579628005IN can be found in the link https://photos.app.goo.gl/xBvsVB3ZbFvRYFDw5. The copy wasn’t readily available with me, so I had to request to postpone to the next hearing date which is assigned on 13 September 2024. But I want to make a formal complaint for poor legal document digital inventory management in the company, poor legal document postal service processes in the company, and poor coordination between HDFC ERGO head office and the on-floor advocate in DCDRC, which has resulted in disregarding the bench’s time and presence, resulting in piling up of pending cases, causing harassment, frustration, and agitation to the plaintiff. The court has noted that I’m visibly frustrated due to the careless approach of the HDFC ERGO. If the OP is a multinational company, the key stakeholders often change during the lengthy litigations. A mandatory digital inventory by the order of the court for storing and accessing legal documents will ascertain that all the stakeholders in the multinational company have access to the documents at all points in time. The complaint is important for mandatory digitization and access to legal documents by all the key stakeholders in a multinational company. Prayer- Requesting appropriate penalty for utter negligence, carelessness, and disregarding the bench’s time, presence, and effort by the OP HDFC ERGO. CC/353/2022 details, Judicial Investigation Friendly Digital Systems, Judibility. https://rat9.medium.com/judicial-investigation-friendly-digital-systems-judibility-b121000a2280

RW579628005IN Delivery Report

Requesting Advocate Shalmoli to Draft the following complaint CC/354/2022. I’ve been asked to hand over (in person) the Brief Note of Argument (BNA) of CC/354/2022 to the OP HDFC ERGO advocate once again on 6 May 2024 because it seems 10 months back the BNA sent by the registered post number RW642070984IN to the HDFC ERGO head office on 24 June 2023 can’t be located and isn’t handed over by HDFC ERGO Head office to the on floor advocate due to poor communication and coordination. The delivery report of RW642070984IN can be found in the link https://photos.app.goo.gl/gmDByq3DHBELd8DA9. I’ve handed over the BNA in person to the advocate of HDFC ERGO as the bench instructed. But I want to make a formal complaint for poor legal document digital inventory management in the company, poor legal document postal service processes in the company, and poor coordination between HDFC ERGO head office and the on-floor advocate in DCDRC, which has resulted in disregarding the bench’s time and presence, resulting in piling up of pending cases, causing harassment, frustration, and agitation to the plaintiff. The court has noted that I’m visibly frustrated due to the careless approach of the HDFC ERGO. If the OP is a multinational company, the key stakeholders often change during the lengthy litigations. A mandatory digital inventory by the order of the court for storing and accessing legal documents will ascertain that all the stakeholders in the multinational company have access to the documents at all points in time. The complaint is important for mandatory digitization and access to legal documents by all the key stakeholders in a multinational company. The HDFC ERGO advocate will give me a reply (BNA) on the next hearing which is assigned on 13 September 2024. Prayer- Requesting appropriate penalty for utter negligence, carelessness, and disregarding the bench’s time, presence, and effort by the OP HDFC ERGO. CC/354/2022 details, How effective is complaining to the Insurance Ombudsman and the Insurance Regulatory and Development Authority of India (IRDAI)? https://rat9.medium.com/how-effective-is-complaining-to-the-insurance-ombudsman-and-the-insurance-regulatoryand-ba6f0f1f6b53

RW642070984IN Delivery Report

Please keep an eye on the DCDRC order on the complaint that might bestow an opportunity for Digilocker, ONDC, and Bima Sugam to extend their cloud service to Insurance Companies to store all the legal documents of customer lawsuits with appropriate access control which will improve the quasi-judicial and judicial ecosystem in the country.

Regards,
Ratul Aich
Principal Consultant UX (User Experience)
BSc Visual Communication (Film, Media, Design, and Journalism)
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Another Successive Email was Sent to Key Stakeholders and Cloud Computing Beneficiaries (Government of India Cloud Computing Authorised Partners) of the Anticipated Order for Digitization of Legal Document Management.

from: ratul aich <ratulaich@gmail.com>
to: cc: confo-pn-wb@nic.in, gro@hdfcergo.comdr.ncdrc@gov.in, confo-rh-wb@gov.in, ncdrc@nic.in, team@ondc.org, support@digitallocker.gov.in, gicouncil@gicouncil.in, wb-sforum@nic.in, nishant@cafemutual.com, anita@cafemutual.com, grievance@hdfcergo.com, pankagup@amazon.com, birakayn@amazon.com, kamal.singh@bsnl.co.in, egov@ctrls.in, tender@cyfuture.com, sanchit@esds.co.in, pratikmehta@google.com, anindyabiswas@google.com, pmanocha@in.ibm.com, datacenter@itiltd.co.in, rajeshranjan@microsoft.com, simpli.egov@netmagicsolutions.com, vikram.rathore@airtel.com, angiah.santhanaswamy@oracle.com, geo@pidatacenters.com, csp@railtelindia.com, iyer.ananthakrishnan@ril.com, sushant.dubey@sifycorp.com, krishan.ghei@tatacommunications.com, kaushal.vedant@wwindia.com, Insurance Regulatory and Development Authority HeadOffice <irda@irdai.gov.in>
date: May 20, 2024, 10:05 AM
subject:Re: Complaining for disregarding DCDRC bench time, presence, and effort by OP HDFC ERGO
mailed-by: gmail.com

Hello Everyone,

GRO HDFC ERGO. Please find below the email complaint w.r.t. case CC/353/2022 and CC/354/2022 sent to DCDRC, Barasat, North 24 Parganas, on May 18, 2024, 11:38 PM,

Subject — Complaining for disregarding DCDRC bench time, presence, and effort by OP HDFC ERGO.

A prospective Cloud Implementation opportunity (for the Digilocker, ONDC, and the Bima Sugam legal, administrative, and executive teams) will enable Data Science, and Semantic Analysis on the Consumer Dispute Redressal Commission’s (CDRC’s) ongoing general insurance and healthcare insurance consumer lawsuits, subject to the order of DCDRC with regards to the complaint made to DCDRC, Barasat, North 24 Parganas, on May 18, 2024, 11:38 PM, Subject — Complaining for disregarding DCDRC bench time, presence, and effort by OP HDFC ERGO. Likely (subject to the anticipated order with best intentions), by enforcement of a mandatory digitalization of all the legal healthcare insurance litigation documents (and general insurance litigation documents) will likely improve the Legal Knowledge Inventory, Centre of Excellence, and R&D, which will help everyone in the Healthcare Insurance Ecosystem (including GoI) to make a better decision for the Retail Customers and Group Insurance in the Insurance Sector. All of it is subject to the order against the complaint made to the District Consumer Dispute Redressal

Commission, Barasat, North 24 Parganas, w.r.t. case CC/353/2022 and CC/354/2022 on May 18, 2024, 11:38 PM, Subject — Complaining for disregarding DCDRC bench time, presence, and effort by OP HDFC ERGO. Please find below the email sent to DCDRC, Barasat, North 24 Parganas, on May 18, 2024, 11:38 PM, Subject — Complaining for disregarding DCDRC bench time, presence, and effort by OP HDFC ERGO. Addition Resources, Why Digital Health Investors Should Rethink Their Strategy: The $1 Trillion Healthcare Platform TAM. https://www.summithealth.io/insights/digital-health-platform-investment-strategyIRDAI met intermediaries to discuss future of insurance distribution. https://cafemutual.com/news/insurance/32111-irdai-met-intermediaries-to-discuss-future-of-insurance-distribution

First in the series is, How effective is complaining to the Insurance Ombudsman and the Insurance Regulatory and Development Authority of India (IRDAI)? (Link)

Previous in the series is RTI Response NCDRC-R-E-24–00040 of Case CC-354–2022. (Link)

Next in the series is Date Preponed by Court Order Number 13 in Case CC-354–2022. (Link)

Complaint to DCDRC for Asking Resubmission of Documents CC-354-2022

The Email Complaint here follows.

Another Successive Email was Sent to Key Stakeholders and Cloud Computing Beneficiaries (Government of India Cloud Computing Authorised Partners) of the Anticipated Order for Digitization of Legal Document Management.

Written by Ratul Aich